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Error States During User Login

Resilient user login on desktops & mobile, with visual guidance in all failure scenarios. These error states are part of a comprehensive fallback and recovery strategy that ensures users can always access their accounts securely, even when passkey authentication encounters issues.

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General Login Errors

Error scenarios, user experience while general login into the web-application.
  • macOS
  • Windows
  • iOS
  • Android
passkey-login-errorstates-macos.png

macOS general login error states

1

Error: no identifier / unrecognised identifier

  • When user attempts to login with a blank or invalid email/username.
2

Error: account locked / not found

  • The email/username does not correspond to an active account, or the account is locked.
3

Error: system / API error related to lookup

  • An internal error occurs while looking up the user/account.
4

Error: general passkey login error

  • Something went wrong with passkey authentication unrelated to user input.
5

Error: tried deleted passkey

  • User attempts login with a credential that has been deleted.
6

Error: incorrect Username / Password

  • User provides incorrect login credentials.
7

Error: critical account error

  • Major issues with the account status (e.g., banned or under administrative hold).

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Passkey Login Errors

Error scenarios, user experience while login into the web-application via passkeys.
Handling Passkey Ceremony Aborts: When users cancel or abort passkey authentication, it’s important to provide clear guidance and retry options. Learn more about best practices for handling passkey ceremony aborts and fallback strategies in our comprehensive guide.
  • macOS
  • Windows
  • iOS
  • Android
passkey-errorstates-macos.png

macOS passkey login error states

1

Passkey login aborted during OS prompt (first attempt)

  • User begins the passkey login but cancels or dismisses the OS-native authentication prompt the first time.
  • The system allows the user to try logging in via passkeys or skip and continue with their current login method.
2

Passkey login aborted during OS prompt (subsequent attempts)

  • After one or more cancellations in the operating system’s authentication prompt (e.g., second, third, or further attempts), the user continues to see the option to retry, but may receive a supportive message encouraging completion for improved security.
  • User can always opt to skip passkey login and proceed using traditional login credentials.
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