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Passkey Activation Analytics monitor how successfully users create passkeys, helping you optimize the critical activation rate KPI.

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Append Rate Analysis

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Overall Metrics

The append rate shows the percentage of users who create a passkey when shown an append/create screen:
  • Platform Breakdown: Separate rates for web and native apps
  • Relative Percentages: Success rates by platform
  • Absolute Numbers: Total volume of append opportunities

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Multi-Screen Journey

Users don’t always create passkeys on first exposure:
  • Screen 1: Initial append screen conversion
  • Screen 2-3: Users who need multiple prompts
  • Screen 4: Persistent converters (often double-digit percentages)
  • Screen 5+: Late adopters still converting
Even on the 4th append screen, conversion rates often remain in double digits. Don’t give up on users too quickly.

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User Activation Rate

Track overall passkey adoption:
  • Total User Base: Percentage with at least one passkey
  • Platform Comparison: Activation rates by platform
  • Growth Tracking: Monitor adoption progress over time
Higher activation rates directly correlate with more users able to use passkeys for login, improving overall security and UX.

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Operating System Performance

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Platform-Specific Append Rates

Compare performance across operating systems:
  • iOS: Often highest rates (60%+ on first screen)
  • Android: Moderate rates, watch for manufacturer variations
  • Windows: Naturally lower initial rates
  • macOS: Performance varies by browser

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Issue Detection

Use OS breakdowns to:
  • Spot platform-specific problems
  • Identify OS version issues
  • Detect implementation flaws
  • Prioritize optimization efforts
Significant variations between OS append rates may indicate platform-specific bugs or UX issues requiring attention.