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Passkey Insights provides comprehensive analytics about how users store and use passkeys across different authenticators and platforms. Open it in the Management Console under Adoption → Passkeys.

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Authenticator Distribution

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Total View

View pie charts showing authenticator market share:
  • Major Authenticators (>5% share): iCloud Keychain, Google Password Manager, Windows Hello
  • Third-Party Managers: 1Password, Bitwarden, and other password managers
  • Detailed Breakdown: Complete list of all authenticators in use

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Combined Analytics

Combine authenticator data with:
  • Operating System: See how authenticators distribute across iOS, Android, Windows, macOS
  • Browser Usage: Understand which browsers are used with each authenticator
  • Market Share Insights: Identify dominant combinations (e.g., iCloud Keychain + Safari)
The most interesting insights come from third-party password manager usage patterns. For example, 1Password usage may be highest on iOS, followed by macOS and Windows.

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Sync Status Analysis

Track whether passkeys are synced or device-bound:
  • Synced Passkeys: Most iOS and Android passkeys via platform authenticators
  • Device-Bound: Windows Hello passkeys (as of late 2024)
  • Cross-Platform Sync: Passkeys synced via third-party managers on Windows
Monitor the percentage of Windows users with synced passkeys - these are using third-party password managers like 1Password or Bitwarden.

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Transport Capabilities

Understanding passkey transport tags:
  • Hybrid: Passkeys that support cross-device authentication via QR code
  • Internal: Platform authenticator passkeys
  • USB/NFC: External security key support

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Time Series Analysis

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Trend Monitoring

Track changes over time by switching to daily/monthly views:
  • Authenticator Shifts: Monitor adoption of new authenticators
  • OS Update Impact: See how iOS/Android updates affect passkey behavior
  • Implementation Changes: Track impact of your rollout changes

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Example Patterns

Common patterns to watch for:
  • iOS Updates: Sharp changes in transport tags after iOS releases
  • Gradual Adoption: Slow increase in third-party manager usage
  • Platform Shifts: Migration between authenticators over time
Sudden drops in hybrid/internal transport tags may indicate iOS updates or implementation issues that need investigation.

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Use Cases

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Planning and Decision Making

  • Exclusion Policies: See impact before blocking third-party managers
  • Error Investigation: Correlate error patterns with specific authenticators
  • Rollout Planning: Understand user preferences for targeted rollouts
  • Support Preparation: Anticipate support needs based on authenticator distribution

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Key Metrics to Track

  • Third-party password manager adoption rates
  • Sync vs. device-bound ratios by platform
  • Authenticator diversity in your user base
  • Platform-specific preferences