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Documentation Index

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Passkey Funnel Analysis provides process mining for authentication, showing exactly how users navigate through your passkey implementation to identify optimization opportunities.

Overview

The funnel visualization shows:
  • User Flow Paths: How users progress through authentication
  • Drop-off Points: Where users abandon or fail
  • Success Rates: Completion percentages at each step
  • Platform Comparisons: Performance across web/app

Key Performance Indicators

Top-Level Metrics

  • Gradual Rollout Progress: Percentage of users eligible for passkeys
  • Passkey Intelligence Filtering: Users filtered by intelligence rules
  • Append Rates: Most critical metric for passkey creation
  • Login Success: Authentication completion rates

Append (Creation) Analysis

Primary Append Flow

Track passkey creation during login:
  1. User completes conventional login
  2. Gradual rollout allows passkey creation
  3. Passkey Intelligence approves
  4. Append screen shown
  5. Passkey successfully created

Additional Append Scenarios

  • Auto-Healing: Append after authentication errors
  • Post-Hybrid: Creation after cross-device authentication
  • Account Settings: Manual creation from passkey list
Monitor append rates across all scenarios - users who fail initial creation often succeed through alternative paths.

Login Flow Analysis

Authentication Paths

Visualize how users authenticate:
  • Passkey Offered: Users eligible for passkey login
  • Method Selection: Platform authenticator vs. cross-device
  • Completion Rates: Success percentages for each path
  • Fallback Usage: Automatic and manual fallback rates

Critical Metrics

  • Usage Success: Successful passkey authentications
  • Fallback Frequency: How often fallbacks are used
  • Auto-Switch Rate: System-initiated fallbacks

Bottleneck Identification

Abort Analysis

Focus on high abort rates:
  • Explicit Aborts: Users actively canceling
  • Implicit Aborts: System-initiated cancellations
  • Error Patterns: Recurring failure points

Investigation Workflow

  1. Identify high abort/error nodes
  2. Filter debugging section for specific outcomes
  3. Analyze user processes
  4. Implement fixes
  5. Monitor improvement