Passkey Funnel Analysis provides process mining for authentication, showing exactly how users navigate through your passkey implementation to identify optimization opportunities. Open it in the Management Console under Adoption → Funnels Overview The funnel visualization shows:
User Flow Paths : How users progress through authenticationDrop-off Points : Where users abandon or failSuccess Rates : Completion percentages at each stepPlatform Comparisons : Performance across web/app
Top-Level Metrics
Gradual Rollout Progress : Percentage of users eligible for passkeysPasskey Intelligence Filtering : Users filtered by intelligence rulesAppend Rates : Most critical metric for passkey creationLogin Success : Authentication completion rates
Append (Creation) Analysis Primary Append Flow Track passkey creation during login:
User completes conventional login
Gradual rollout allows passkey creation
Passkey Intelligence approves
Append screen shown
Passkey successfully created
Additional Append Scenarios
Auto-Healing : Append after authentication errorsPost-Hybrid : Creation after cross-device authenticationAccount Settings : Manual creation from passkey list
Monitor append rates across all scenarios - users who fail initial creation often succeed through alternative paths.
Login Flow Analysis Authentication Paths Visualize how users authenticate:
Passkey Offered : Users eligible for passkey loginMethod Selection : Platform authenticator vs. cross-deviceCompletion Rates : Success percentages for each pathFallback Usage : Automatic and manual fallback rates
Critical Metrics
Usage Success : Successful passkey authenticationsFallback Frequency : How often fallbacks are usedAuto-Switch Rate : System-initiated fallbacks
Bottleneck Identification Abort Analysis Focus on high abort rates:
Explicit Aborts : Users actively cancelingImplicit Aborts : System-initiated cancellationsError Patterns : Recurring failure points
Investigation Workflow
Identify high abort/error nodes
Filter debugging section for specific outcomes
Analyze user processes
Implement fixes
Monitor improvement
