Passkey Funnel Analysis provides process mining for authentication, showing exactly how users navigate through your passkey implementation to identify optimization opportunities.
Overview
The funnel visualization shows:
- User Flow Paths: How users progress through authentication
- Drop-off Points: Where users abandon or fail
- Success Rates: Completion percentages at each step
- Platform Comparisons: Performance across web/app
Top-Level Metrics
- Gradual Rollout Progress: Percentage of users eligible for passkeys
- Passkey Intelligence Filtering: Users filtered by intelligence rules
- Append Rates: Most critical metric for passkey creation
- Login Success: Authentication completion rates
Append (Creation) Analysis
Primary Append Flow
Track passkey creation during login:
- User completes conventional login
- Gradual rollout allows passkey creation
- Passkey Intelligence approves
- Append screen shown
- Passkey successfully created
Additional Append Scenarios
- Auto-Healing: Append after authentication errors
- Post-Hybrid: Creation after cross-device authentication
- Account Settings: Manual creation from passkey list
Monitor append rates across all scenarios - users who fail initial creation often succeed through alternative paths.
Login Flow Analysis
Authentication Paths
Visualize how users authenticate:
- Passkey Offered: Users eligible for passkey login
- Method Selection: Platform authenticator vs. cross-device
- Completion Rates: Success percentages for each path
- Fallback Usage: Automatic and manual fallback rates
Critical Metrics
- Usage Success: Successful passkey authentications
- Fallback Frequency: How often fallbacks are used
- Auto-Switch Rate: System-initiated fallbacks
Bottleneck Identification
Abort Analysis
Focus on high abort rates:
- Explicit Aborts: Users actively canceling
- Implicit Aborts: System-initiated cancellations
- Error Patterns: Recurring failure points
Investigation Workflow
- Identify high abort/error nodes
- Filter debugging section for specific outcomes
- Analyze user processes
- Implement fixes
- Monitor improvement
